Lofi Island Reggae Art Shop Return & Refund Policy

Restrictions on Returns and Exchanges

At Lofi Island Reggae Art Shop, we take pride in our unique and creative art pieces. Please be aware of the following limitations on returns and exchanges:

No Returns/Exchanges for Incorrect Selections: Returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind. We encourage you to review your choices carefully before making a purchase.

Damaged Products and Manufacturing Errors

We strive for excellence but recognize that issues can occur:

Eligibility for Damaged Goods or Errors: If your product is damaged or has a manufacturing error, we offer a free replacement or refund.

Contact Within 14 Days: Please reach out to us within 14 days of product delivery for eligibility.

Email and Photo Proof: Contact us at [email protected] with a clear photo showing the issue for assessment.

Shipping Returns

If you need to return a product, please follow these guidelines:

Return Address: Mail your product to 333 H Street Suite 5000 #560, Chula Vista, CA 91910.

Shipping Costs: You are responsible for your own shipping costs for returning the item. These costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it.

Shipping Time: The time it takes for your exchanged product to reach you may vary depending on your location.

High-Value Items: For returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item.

Need Help?

For any questions related to refunds and returns, don’t hesitate to contact us at [email protected]. Our team is here to assist you with any concerns or queries you might have.

Thank you for choosing Lofi Island Reggae Art Shop. We value your support and are committed to providing you with art that resonates with the soulful rhythms of reggae.